Your trust, confidence, and support are vital to the success of the USC Department of Public safety efforts to make the USC campus community safe. All members of DPS are expected to perform professional, quality, customer focused service to all those we encounter daily during the performance of our duties.
We welcome your constructive feedback on officer and/or department behavior, policy, which helps us continually improve our role in USC’s community.
About our Complaint Process
Community members are entitled to a transparent complaint processes and access to the DPS administration that serve them.
DPS provides a fair and uniformly applied administrative process for receiving, investigating and resolving all complaints of alleged personnel misconduct that is consistent with both the best practices in campus public safety/law enforcement and university policies and procedures.
Complaints against DPS employees may be filed through various channels:
- You may file a complaint directly with DPS by contacting the DPS watch commander or a field supervisor, through the DPS complaint form above, or through the DPS online anonymous complaint form.
- You may file a complaint independently through USC’s Help & Hotline by clicking this link, or by telephone at (213) 740-2500. The Help & Hotline also allows for the anonymous reporting of concerns.
- You also may report directly to USC’s Office for Equity, Equal Opportunity and Title IX. The office’s responsibilities include conducting reviews and investigations of allegations of protected-class policy violations made by USC staff, faculty and students. You can reach the office by email at email@example.com or by telephone at (213) 740-5086.
Once an investigation has been completed by the appropriate office and a violation of a university or department policy has been determined, a Department Assistant Chief will review the case and determine a course of disciplinary and/or training action. You will receive a written response regarding the disposition of the investigation.
You should be aware that if you knowingly and maliciously file a false complaint of misconduct against an officer, that officer may seek monetary damages from you in a civil lawsuit.
Anonymous complaints may be submitted through the DPS online anonymous complaint form or USC’s Help and Hotline above. Please note that if you do not provide contact information, we may not be able to follow-up with you regarding our investigation or resulting action(s).