Critical USC Emergency Response Service

As part of the ONE USC Safety Vision to enhance safety services, Information Technology Services (ITS) and the Department of Public Safety have improved critical emergency response technologies, Zoom Phone and TrojansAlert. Please read this message regarding important action items.   

What to Know

  • Zoom Phone E911: In accordance with USC safety requirements and federal regulations, faculty and staff must enable location services on their Zoom Phone application. Zoom’s E911 location services enable first responders to quickly locate the caller when an emergency call is made, saving critical time. Additionally, when using the Zoom application away from the USC campus, faculty and staff must manually add their locations to Zoom Phone to enable emergency response.
  • TrojansAlert: To ensure we widely distribute important safety-related text alerts, we ask that all staff and faculty add their cellular phone number in Workday by populating a new phone type: “USC Emergency/Safety Alerts.” Workday shares this information with the TrojansAlert system for accuracy in the notification. Note: Cellular phone numbers are only used for important safety messages.
  • Your privacy is important to us. We can assure your Zoom Phone location and cellular phone information will be used exclusively for safety in the event of an emergency.

What to Do

  • View this 2-minute video from USC’s Associate Senior Vice President of Safety and Risk Assurance, Dr. Erroll Southers, to learn more about why these efforts are a critical component of USC safety.
  • Zoom Phone:
    • Search for and view the brief “Zoom Phone E911 Training” in TrojanLearn to discover how to enable emergency location services. Read the FAQ to learn about how location information is used and how your privacy is respected.
    • Enable location services on the Zoom phone applications and addresses when not on campus.
  • TrojansAlert:
    • Open the Workday task to add your cellular phone number into the “USC Emergency/Safety Alerts” phone type. You should receive this task in your Workday Inbox within 24 hours.
    • View the brief TrojansAlert Update Training to learn how to add the necessary information in Workday and read the FAQ to learn about how this data is used and how your privacy is respected.


 CategoryResources Available
Zoom PhoneZoom Phone E911 TrainingZoom Phone FAQ
TrojansAlertTrojansAlert Update TrainingTrojansAlert Data FAQ
Zoom Phone supportIf you experience technical issues with Zoom Phone, contact the ITS Service Desk at or by phone at (213) 740-5555.
TrojansAlert / Workday supportIf you need assistance updating your contact information in Workday, the HR Service Center will be available to assist via email at or by phone at (213) 821-8100. Support is available Monday through Friday from 8 a.m. – 6 p.m.

Your actions are critical for helping to keep USC safe. Thank you for your partnership in these important efforts.

Best regards,

Erroll G. Southers
Associate Senior Vice President, Safety and Risk Assurance
Professor of the Practice in National and Homeland Security 

Douglas Shook, Ph.D.
Chief Information Officer
Vice Provost
Professor of Data Sciences